Returns & Refunds

30-day returns

We want you to love your order. If you’re not satisfied, you can request a return within 30 days of delivery for a refund to your original payment method.

90-day money-back guarantee: Nerve Relief Lotion

Goodly Ease Nerve Relief Lotion (all pack sizes) is covered by our 90-day money-back guarantee. If you are not satisfied, email us within 90 days of delivery and we will refund the price you paid for the product. You do not need to return opened or used jars. Original shipping charges are not refunded.

Eligibility (other items)

• Items must be unused, in their original condition and packaging, with all accessories included.
• For hygiene and safety reasons, opened or used supplements, gummies, creams, lotions, oils, intimate wellness products, mouth tape and personal care items can only be returned if they are unopened and sealed.
• Gift cards and items marked “final sale” are not returnable.
• Defective, damaged or incorrect items are always eligible — see below.

How to start a return

1. Email [email protected] with your order number and the item(s) you’d like to return.
2. We’ll reply with return instructions and the return address. Please do not send items back without contacting us first.
3. Pack the item securely and ship it with a trackable method.

Return shipping

Unless the item is defective, damaged or incorrect, return shipping costs are the customer’s responsibility and original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days to appear.

Damaged, defective or wrong items

If your item arrives damaged or defective, or you received the wrong item, email us within 14 days of delivery with your order number and a photo. We’ll send a replacement or a full refund, including shipping, at no extra cost.

Subscriptions

If you chose Subscribe & Save, your order renews automatically on the schedule you selected (for example, every 12 weeks) at the subscription price shown at checkout, until you cancel. You can cancel or skip a delivery at any time by emailing us before your next shipment is processed — we will confirm your cancellation by email. If you are charged for a renewal you meant to cancel, contact us within 14 days and we will refund it.

Exchanges

The fastest way to exchange is to return the item you have and place a new order for the item you want.

Cancellations

You can cancel an order free of charge before it has been processed. Once an order has shipped, it can be returned under this policy.

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